RaizUp Jobs Board
RaizUp is dedicated to empowering a wide range of travel brands by facilitating connections with talent in travel technology and hospitality.
We’re now seeking a talented Implementation Manager for our client – a Hotel SaaS organisation, a cloud platform that improves business processes and delivers cost savings by automating internal processes such as eProcurement, AP Automation, Inventory Control, Recipe Management, Executive Dashboards, Payments, and Capital Budget Management modules.
Job Overview
As an Implementation Manager you are responsible for implementing our client’s software to a wide range of hospitality customers. The Implementation Manager works closely with the project stakeholders and cross functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for boarding new customers. Success in this role will be measured by the ability to complete the projects successfully and on time.
Position Responsibilities:
• Develop a high-level integrated milestone plan for projects and manages project changes in accordance with the change management plan to control scope, quality, schedule, cost, and contracts.
• Establish, maintain, and influence project stakeholder relationships, expectations, and communications, both internal and external to the organization.
• Develop and achieve timelines to complete the Implementation, Integration and Enhancements tasks.
• Serve as a subject matter expert of the product to push back additional requirements (out of SOW) and guiding customer through the best practices.
• Execute project plans (quality, risk, communication, etc.) and capture and communicate project status and data in order to maintain accurate and current project information for the use of stakeholders
• Prepare presentations for strategy reviews, project status reports for cross-functional teams and senior management.
• Responsible for entire project life cycle phases and project outcome.
• Responsible for driving SIT's, UAT's with internal and external customers.
Role Requirements:
• Self-starter that can figure out what needs to be done and executes.
• Detail-oriented with a commitment to quality.
• Demonstrates a positive attitude even when faced with changes or adversity.
• Experience in developing strong relationships within and outside of the organization; receptive to all forms of feedback from colleagues.
• Demonstrated organizational skills, flexibility, assertiveness and team orientation
• Excellent documentation and communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives
• Excellent problem-solving, organizational, analytical and critical thinking skills
• Excellent understanding and work experience with project budgets and financial management
• Strong leadership skills and ability to influence change
• Experience in facilitating change, including collaboration with management and executive stakeholders
• Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization
• Ability to manage competing priorities in a fast-paced environment
• Proven expertise in usage of MS Office Suite and related project management systems
• Must be able to work in a team environment, including interactions with higher, equivalent and lower level internal and external representatives concerning projects, area decisions, scheduling requirements, and/or driving contractual clarifications
• Ability to lead meetings with external representatives
Years of Relevant Experience:
• 6-8 years of hands-on experience managing large to midsize projects and/or programs of increasing complexity. A background in ERP implementation is preferred.
Education Requirements:
• BS/BA in relevant field or equivalent years' experience
Certification:
• Project Management Professional Certificate preferred but not required.
Take the next step in your career and join a leading hospitality tech brand!
We look forward to receiving your application via the application link below.
If you have any questions please reach out to [email protected]